SBI Bank Nodal Officers

In the dynamic world of banking, customer satisfaction is paramount. To ensure a seamless banking experience and timely redressal of grievances, the State Bank of India (SBI) employs a dedicated team of Nodal Officers. These highly trained professionals act as the bridge between customers and the bank, working diligently to address and resolve various concerns. In this article, we’ll provide an in-depth understanding of Nodal Officers at SBI Bank, their crucial responsibilities, how to contact them for assistance, and the escalation process for unresolved issues.

Nodal Officers at SBI Bank, Responsibilities and Step-by-Step Guide

Responsibilities of an SBI Bank Nodal Officer

At SBI Bank, Nodal Officers hold a significant position in the customer support ecosystem. Their primary responsibilities include:

1. Addressing Customer Grievances: SBI Bank Nodal Officers act as a point of contact for customers who have encountered challenges with their banking services. They patiently listen to customers’ concerns, whether related to accounts, transactions, credit cards, loans, or other banking products.
2. Ensuring Timely Redressal: SBI Bank Nodal Officers are committed to resolving complaints in a prompt and efficient manner. They coordinate with relevant departments within the bank to find solutions that align with the bank’s policies and regulations.
3. Upholding Customer Rights: SBI Bank Nodal Officers play a crucial role in safeguarding customers’ rights. They ensure that every customer is treated fairly and impartially, irrespective of the complexity of the issue.
4. Facilitating Transparent Communication: SBi Bank Nodal Officers maintain transparent communication with customers throughout the complaint resolution process. They keep customers informed about the progress of their cases, setting realistic expectations.
5. Investigating Complex Cases: Some issues may require in-depth investigation. Nodal Officers take charge of such cases, conducting thorough examinations to reach a fair resolution.

Contacting the Nodal Officer: Step-by-Step Guide

If you encounter a problem that regular customer support channels couldn’t resolve, reaching out to the Nodal Officer can be your next step. Here’s a step-by-step guide on how to do it:

1. Gather Relevant Information: Before contacting the Nodal Officer, gather all necessary details about your issue, including account numbers, transaction IDs, and relevant documents.
2. Visit the Bank’s Website: Go to SBI Bank’s official website and navigate to the “Contact Us” or “Customer Support” section.
3. Find Nodal Officer Contact Information: Look for the contact details of the Nodal Officer responsible for your region or the specific issue you’re facing. These details may include email addresses, phone numbers, and postal addresses.
4. Draft a Comprehensive Email or Letter: Clearly explain your issue in a concise yet detailed manner. Include all relevant information and any previous communication with the bank’s support team.
5. Attach Supporting Documents: If applicable, attach scanned copies of supporting documents that can substantiate your case.
6. Await Response: After sending your email or letter, patiently await a response from the Nodal Officer. They will typically acknowledge the receipt of your complaint and provide a timeline for resolution.

Understanding the SBI Bank Nodal Officer Escalation Process

In the rare event that your issue remains unresolved or you are dissatisfied with the response from the Nodal Officer, SBI Bank offers an escalation process. Here’s how it works:

1. Approach the Appellate Authority: If you feel that your complaint was not adequately addressed, escalate the matter to the Appellate Authority. You can find the contact details on the bank’s website or branch.
2. Submit a Formal Appeal: Draft a formal appeal letter or email explaining the details of your complaint and why you are not satisfied with the resolution provided by the Nodal Officer.
3. Await the Appellate Authority’s Response: The Appellate Authority will conduct a thorough review of your case and provide a final resolution.

Area Wise Contact Numbers, Emails, and Addresses of SBI Bank Nodal Officers – Reference from Official Website of SBI

Circle	Address	Network	Nodal Officer	Telephone	Email- I’d
AHMEDABAD	Local Head Office, Bhadra, Ahmedabad, 380001	1	General Manager – NW-1	079-25506577	agmcustomer.lhoahm @sbi.co.in
AHMEDABAD	Local Head Office, Bhadra, Ahmedabad, 380001	2	General Manager – NW-2	079-25500673	agmcustomer.lhoahm @sbi.co.in
AHMEDABAD	Local Head Office, Bhadra, Ahmedabad, 380001	3	General Manager – NW-3	079-25506705	agmcustomer.lhoahm @sbi.co.in
BANGALORE	Local Head Office, 65, St Mark’s Road, Bangalore – 560001	1 & 2	General Manager – NW-1 & General Manager – NW-2	080-25943026 & 080-25943038	agmcustomer.lhoban @ sbi.co.in
KOLKATA	Local Head Office, Samridhi Bhavan, 1, Strand Road, Kolkata, 70000	1 & 2 & 3	General Manager – NW-1 & General Manager – NW-2 & General Manager – NW-3	033-22436524 & 033-22435743 & 033-22624480	agmcustomer.lhokol@ s bi.co.in
BHOPAL	Local Head Office, Hosangabad Road, BHOPAL, 462011	1 & 2 & 3	General Manager – NW-1 & General Manager – NW-2 & General Manager – NW-3	0755-4288010 & 0755-2575987 & 0755-2575983	agmcustomer.lhobho @ sbi.co.in
BHUBANESWAR	Local Head Office, III/I, Pt. J L Nehru Marg, 751001	1 & 2	General Manager – NW-1 & General Manager – NW-2	0674-2391772 & 0674-2391860	agmcustomer.lhobhu @ sbi.co.in
CHANDIGARH	Local Head Office, Sector 17 A, Chandigarh, 160017	1 & 2	General Manager – NW-1 & General Manager – NW-2	0172-2703315 & 0172-2704957 0	agmcustomer.lhocha @ sbi.co.in
CHENNAI	Local Head Office, Circle Top House, 16, College lane, Chennai, 600006	1 & 2	General Manager – NW-1 & General Manager – NW-2	044-28214116 & 044-28217581	agmcustomer.lhoche @ sbi.co.in
DELHI	State Bank of India Local Head Office, 11, Sansad Marg, New Delhi 110 001	1 & 2 & 3	General Manager – NW-1 & General Manager – NW-2 & General Manager – NW-3	011-23407121 011-23407122 & 011-23407231 011-23407657 011-23407227 & 011-23407258 011-23407447	agmcustomer.lhodel@ sbi.co.in
GUWAHATI	State Bank of India Local Head Office, G.S. Road, P.O. Assam	1 & 2	General Manager – NW-1 & General Manager – NW-2	0361-2237556 & 0361-2237531	agmcustomer.lhoguw @sbi.co.in
HYDERABAD	State Bank of India Local Head Office, Bank Street, Koti, Hyderabad – 500 095	1 & 2 & 3	General Manager – NW-1 & General Manager – NW-2 & General Manager – NW-3	040-23466512 & 040-23466522 & 040-23466542	agmcustomer.lhohyd @ sbi.co.in
LUCKNOW	State Bank of India Local Head Office, Moti Mahal Marg, Lucknow- 226 001	1 & 2 & 3	General Manager – NW-1 & General Manager – NW-2 & General Manager – NW-3	0522-2201492 & 0522-2201496 & 0522-2233930	agmcustomer.lholuc@ s bi.co.in
MUMBAI	State Bank of India Local Head office, “Synergy”, Plot No. C-6, ‘G” Block, Bandra Kurla complex, Bandra(E),Mumbai	1 & 2 & 3 & 4	General Manager – NW-1 & General Manager – NW-2 & General Manager – NW-3 & General Manager – NW-4	022-26445506 & 022-67514507 & 022-67514403 & 022-67514502	agmcustomer.lhomum @sbi.co.in
PATNA	State Bank of India Local Head Office, Judges Court Road, Patna – 800 001	1 & 2 & 3	General Manager – NW-1 & General Manager – NW-2 & General Manager – NW-3	0612-2209082 & 0612-2209010 & 0612-2219179	agmcustomer.lhopat@ sbi.co.in
THIRUANANTHA PURAM	State Bank of India Local Head Office Poojappura Trivandrum – 695012	1 & 2 & 3	General Manager – NW-1 & General Manager – NW-2 & General Manager – NW-3	0471-2192604 & 0471-2192605 & 0471-2192606

Conclusion:-

Nodal Officers at SBI Bank play a vital role in ensuring customer delight by promptly addressing and resolving grievances. Armed with the knowledge of their responsibilities, a step-by-step guide on how to contact them, and an understanding of the escalation process, you can approach them with confidence, knowing that your concerns will be heard and addressed with utmost diligence.

Must Check Other Banks Nodal Officers:-

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