If you lost some of your luggage at Indira Gandhi International Airport here is a way to find them, must follow the below steps if you lost any of your luggage.
Lost & Found Department at Indira Gandhi International Airport
Did you lose valuables inside the airport premises? Tell us about it, so that we can find it for you. There is a separate department of Lost and Found at Indira Gandhi Airport at arrivals gate. Below is the complete details how to lodge a complaint about the Lost item and get it back.
Procedure of raising complaints for lost item.
- Fill out the form and submit your lost property details @ https://www.newdelhiairport.in/airport-guides/lost-and-found#procedure-target
- Your claim will get assigned to the concerned department.
- Get contacted once your property is found.
Contact Information
If the lost item is less than five days old, contact the below-mentioned 24*7 operational contact numbers for respective terminals.
- Terminal 1 :- (24 x 7 Operational) Mobile Number – 9650495769 & 9910382907.
- Terminal 2 :- (24 x 7 Operational) Mobile Number – 9667400962 & 9289138269 and 9599418887
- Terminal 3 :- (24 x 7 Operational) Mobile Number – 9958098651 & 9667256222 and 9560799574
Lost Period More Than 5 Days
Main Office During Office Timing: 09:30 – 18:00 hrs. (Monday to Friday) 09:30 – 13:30 hrs. (Saturday)*Please Note: The office remains closed on 2nd Saturday of the month, Sundays & Public Holidays.
Contact Number – 011-42489617
General Lost & Found Query
- Call Centre (24 X 7)
- 0124-4797300 / 0124-6838410
- lostproperty.dial@gmrgroup.in
- Address – Lost Property Main Office, Terminal-2, Departure Level, Near Gate No. 01, Indira Gandhi International Airport, New Delhi – 110037
Procedure for Claiming Lost Properties
The lost article / articles may be claimed on producing the following documents :-
- Proof of travel i.e Boarding Card/E-boarding Card/Immigration Stamp on Passport.
- ID proof of the traveller i.e. Government issued ID card having photo such as Passport / Driving License / Aadhaar Card / Voter Card.
- Detailed description of the item lost.
- Government authorized photo id preferably Passport / Driving License / Aadhaar Card / Voter Card of the authorized person also to be produced.
Note : For verification purpose copy of Pan Card may be requested in the absence of passport/signed ID to verify the signature of the owner on the Authorization Letter.
Points to Remember in claiming Lost & Found
- The recovered item can be claimed from the respective terminal within five days from the date/time it was deposited. If the lost property is required to be collected after the working hours are over make sure to get an appointment at least 48 hours in advance by mailing to lostproperty.dial@gmrgroup.in.
- All the unclaimed lost and found merchandise shall be retained for a period of three months except eatable items. After this time is over, it will be disposed off as per Gazette All the unclaimed lost and found merchandise shall be retained for a period of three months except eatable items. After this time is over, it will be disposed off as per Gazette Notification.
- All perishable, flammable, DGR goods and SRA (Security Restriced Articles) which are removed by CISF personnel during security check are not deposited in Lost & Found Section of DIAL.
Other Related Contact details or Helpline for Lost and Found Properties.
email id – LostProperty.Dial@gmrgroup.in , feedback.igiairport@gmrgroup.in
NODAL OFFICER CONTACT
- PERSON: Airport Duty Manager
- Airport-DutyManager@gmrgroup.in Availability – 24 X 7
APELLATE AUTHORITY CONTACT
PERSON: Mr. Varun Narayan Channa (Public Grievance Officer)
PGO.IGIA@gmrgroup.in vailability – 09:30 A.M 06:00 P.M